Technical Support Professional for UPS

SYKES
Real People. Real Solutions.

THE OFFICIALLY RECOGNIZED PIONEER IN THE PHILIPPINE CALL CENTER INDUSTRY


SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. Sykes provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology, transportation and leisure industries.

SYKES specializes in providing flexible, high quality and customer support outsourcing solutions with the emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, Sykes provides its services through multiple communication channels encompassing phone, e-mail, web and chat, utilizing its integrated onshore/offshore global mode. Sykes serves its clients through two geographic operating segments: the Americans (United States, Canada, Latin America, India and the Asia Pacific Rim) and EMEA (Europe, Middle East and Africa).

SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales, order processing, payment processing, inventory control, product delivery and product returns handling.


Job Requirements :

• Four-year degree in Engineering or related technical degree.
• At least 1 year work experience
• Preferably with knowledge of old and new environmental and power UPS products with thorough knowledge of refrigeration basics for HVAC equipment. Communication and trouble shooting skills as well as a conscientious attitude. High tolerance to stress and a self-starter.
• Have PC or related skills


For additional information, please visit www.sykes .com