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Technical Support Engineer for UPS/Generators/Batteries
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SYKES
Real People. Real Solutions.
THE OFFICIALLY RECOGNIZED PIONEER IN THE PHILIPPINE CALL CENTER INDUSTRY
SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. Sykes provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology, transportation and leisure industries.
SYKES specializes in providing flexible, high quality and customer support outsourcing solutions with the emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, Sykes provides its services through multiple communication channels encompassing phone, e-mail, web and chat, utilizing its integrated onshore/offshore global mode. Sykes serves its clients through two geographic operating segments: the Americans (United States, Canada, Latin America, India and the Asia Pacific Rim) and EMEA (Europe, Middle East and Africa).
SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales, order processing, payment processing, inventory control, product delivery and product returns handling.
Job Requirements :
• College degree in Electrical or Electronic Engineering, or Associate degree or equivalent experience
• 1 year good electronics/electrical application background
• Minimum of 6 months Customer Service experience
• Experience in troubleshooting and repair of UPS or battery systems, sizing and implementation of electrical systems and gen set applications.
• General PC skills including MS Office and/or CAD systems
• Knowledge of electrical systems and distribution, as well as electronic circuit operation
• Ability to read engineering drawings and schematics
• Knowledge of battery systems as they pertain to the supported products
• Knowledge in power supply and UPS system
For additional information, please visit www.sykes .com
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